Ukezo Privacy Policy & Data Protection Notice

Effective Date: November 25, 2024

AIO Professionals LLC d/b/a Ukezo (together with its associated companies) (“Ukezo,” “us”, “we”, or “our”) respects your privacy and promises to use appropriate measures to protect any personal data we collect about you or that you provide to us (“your information”). We collect, use and maintain personal information in compliance with:

  • The Florida Information Protection Act (“FIPA”)
  • All other applicable data protection regulations

This Privacy Notice helps explain how we collect, use and disclose information (“Personal data”) that we collect from you and the choices we offer, including how to access, update or delete your information. By providing your information to us, using our products or services, accessing our websites or social media accounts, or otherwise interacting with us, you agree to and are consenting to be bound by the terms and conditions of this Privacy Notice. If you do not agree with our policies and practices, please do not use our Services or sites. Unless otherwise defined in this Privacy Notice, the capitalized terms used in this Privacy Notice have the same meanings ascribed to them in our Terms and Conditions or in the applicable data protection law(s).

COLLECTION OF YOUR INFORMATION BY US

We may collect several different types of information from you through our websites, products and services, social media accounts, online or offline interactions and other means offered and controlled by us for various purposes to provide and improve our Service(s) to you. The information collected from you may include Personal Information. “Personal Information” or “Personal data” is information relating to an identified or identifiable individual, for example: a first and last name, a home or other physical address, an email address or other contact information whether at work or at home. Ukezo may collect and process the following Personal Information on you:

  • Contact and Identity Data, such as your name, postal address, email address, telephone number, state/province, country, region, ZIP Code.
  • Cookies, Analytics, and Third-Party Technologies. We collect information through the use of “cookies,” which are small text files that web servers place on your device designed to store basic information and to help websites and applications recognize your browser. We also may collect your information via:
    • Data analytics tools like Google Analytics and Google Adwords;
    • Client Relationship Managers (“CRMs”) like Insightly;
    • Scheduling tools like You Can Book Me;
    • Quote generation applications like Convert Calculator;
    • Application connector and workflow automation tools like Zapier;
    • Payment processors like QuickBooks Merchant Services (Intuit Payments)
  • Device Information, Technical/Usage Data, we may also collect information that your browser sends whenever you visit our site or when you access our Service(s) by or through a mobile device. This Device Information Technical/Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. When you access our site with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
  • Marketing and Communication Data, including your preferences in receiving marketing from us and your communication preferences.
  • Profile Data, including usernames, passwords and feedback data.
  • Other Data, which may include the following information: sex, age, date of birth, place of birth, passport details, citizenship, registration at place of residence and actual address, telephone number (work, mobile), details of documents on education, qualification, professional training, employment agreements, non-disclosure agreements, information on bonuses and compensation, information on marital status, family members, social security (or other taxpayer identification) number, office location and other data.
  • SMS, in signing up for Ukezo’s Service(s) or requesting information, you may agree to receive SMS messages on your phone with reminders around upcoming appointments or other text communications. Message frequency varies. Message and data rates may apply. You can stop notifications by replying “STOP.”
  • Support Request Data, such as information we may require from you when you report a problem with our site or Service(s), such as the subject of your request for support.

HOW WE MAY COLLECT YOUR PERSONAL DATA

Ukezo collects Personal data from you directly, through automated means and from third parties, as described below:

  • Directly From You. We collect Personal Information when you voluntarily provide it to us (including to our service providers, partners or other third parties who collect it on our behalf). For example, we collect Personal Information when you evaluate, order, purchase, use or request information about Ukezo products and services, request or subscribe to marketing communications, complete surveys, interact with our social media accounts, provide such data in product feedback or sign up for a Ukezo event. We may also collect Personal Information from you when you attend one of our events, during phone calls with sales representatives, when you contact customer support or via SMS.
  • Automatically. We may use technology that is integrated into our online assets to provide us with automated data collection when you use, access, or interact with our online assets (e.g. cookies, web beacons).
  • Third Parties. We may also acquire data from other sources including our affiliates, partners, service providers or others that we use to make our information better or more useful. This information may include any of the information we collect from you directly or that is collected automatically via our online assets.

COOKIES

We use cookies and similar tracking technologies to track the activity on our site and we hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service. Please note that you may “opt-out” of cookies, which means that you can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our site.

Here are some examples of Cookies and the purposes for which we use them:

  • Advertising Cookies: Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.
  • Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies: We use Security Cookies for security purposes.
  • Session Cookies: We use Session Cookies to operate our site.

PURPOSES FOR COLLECTING YOUR PERSONAL INFORMATION

Ukezo uses the collected data for various business and commercial purposes:

  • to provide and maintain our Service(s);
  • to facilitate business operations;
  • site maintenance and improvement;
  • to schedule Service(s);
  • to notify you about changes to our site or our Service(s);
  • to provide customer support;
  • to gather analysis or valuable information so that we can improve our Service(s);
  • to detect, prevent and address technical issues;
  • security and fraud prevention;
  • recruitment and hiring;
  • marketing and promotional purposes;
  • to fulfill a legal obligation and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests;
  • to provide you with status updates;
  • to provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or inquired about, unless you have opted not to receive such information;
  • in any other way we may describe when you provide your information;
  • for any other purpose with your consent to fulfill any other purpose for which you provide your data.

SECURITY

We make best efforts to hold all Personal Information securely in accordance with our internal security procedures and applicable law. We update and test our site security on an ongoing basis. While we will do our best to protect your Personal Information, we cannot guarantee the security of your data transmitted to our site through the internet; any such transmission is at your own risk. Once we have received your information, we will maintain appropriate administrative, physical, technical and organizational measures to protect your Personal Data accessed or processed by us against unauthorized or unlawful processing, accidental loss, destruction, damage or disclosure.

HOW WE DISCLOSE PERSONAL INFORMATION

We do not sell, lease, rent or give away your Personal Information. If we share your information, we require those that we share it with to comply with appropriate security standards and privacy and confidentiality requirements. We may disclose personal information that we collect, or you provide as follows:  

  • Affiliates. We may disclose your information to our affiliates subject to the obligations in this Privacy Notice.
  • Analytics/Advertising Partners. We use identifiers, internet or electronic usage data, geolocation data, commercial information, and inferences to analyze preferences, trends and statistics.
  • Consent. We may disclose your information upon your consent.
  • Compliance and Safety (Government Entities; Law Enforcement). We may disclose your information as we believe to be necessary or appropriate: (i) under applicable laws; (ii) to comply with legal processes; (c) to respond to requests from public and governmental authorities, including to meet national security or law enforcement requirements; (d) to enforce our terms and conditions; (e) to protect our operations; (f) to protect our rights, privacy, safety or property, and/or those of our affiliates, you, or others; and (g) to allow us to pursue available remedies or limit damages that we may sustain.
  • Corporate Transaction. We may share information with potential investors, purchasers, merger partners, and their advisors in the event we: (i) sell or transfer, or are considering selling or transferring, all or a portion of our business or assets; or (ii) are considering or engaging in any reorganization, conversion, merger, sale, joint venture, assignment, transfer or disposition of all or any portion of our ownership interest, business or operations; or (iii) are soliciting or accepting investments. We have not disclosed any personal information to corporate transaction recipients in the last 12 months.
  • De-Identification. We may disclose your information in a de-identified form, which cannot reasonably be used to identify you.
  • Professional Advisors. We may share information with professional advisors, such as lawyers, bankers, tax consultants, auditors, and insurers, where necessary in the course of the professional services that they render to us.
  • Third-Party Service Providers. We may disclose your information to our third-party service providers, contractors, vendors, subprocessors and other third parties we use to support our business.

You agree not to send or disclose to us any Sensitive Personal Information. “Sensitive Personal Information,” as used in this Notice means special categories of personal data that are generally considered as raising greater privacy risks to data subjects if disclosed. If for some reason Sensitive Personal Information is collected by us, we will not disclose such information to a non-agent third party or use such information for a purpose other than the purpose for which it was originally collected or subsequently authorized by you unless we have received your affirmative and explicit consent (unless you have “opted in”).

DATA RETENTION

We will retain your Personal data only for as long as is reasonably necessary for the purposes set out in this Privacy Notice. We will retain and use your Personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service(s) or site, or we are legally obligated to retain this data for longer time periods.

YOUR RIGHTS

Depending on the applicable local data protection laws, you may have certain rights relating to your Personal data. These rights may include:

  • Opt-out. You may contact us at any time to opt out of: (i) direct marketing communications; (ii) automated decision-making and/or profiling; or (iii) any new processing of your Personal Information that we may carry out beyond the original purpose. If you choose not to provide certain information depending on the nature of your relationship with us, you may be unable to engage in certain activities or use certain products and Services. Opt-out processes may take some time to complete, but we will work to action your request as quickly as possible. In certain circumstances, you may still continue to receive administrative messages or other required communications that are a part of the Service(s) unless you stop using or cancel the Service in accordance with its terms.
  • You may contact us to object to the processing of your Personal Information by us.
  • Access. You may request a copy of the categories or specific pieces of Personal Information that we have collected about you and to review the information that you have supplied to us;
  • Update/Correction. You may request that we correct any errors, outdated information, or omissions from your information that you have supplied to us.
  • Portability. You may request a copy of your Personal Information in a portable format.
  • Erasure/Deletion. You may request that we delete the Personal Information that we have collected about you.
  • Restriction. You may request the restriction of processing activities in connection with your Personal Information.

To exercise your rights under applicable data protection laws, you can contact us using the methods described in the Contact section below. When contacting us, please specify what Personal Information the request concerns and which of the above rights you would like to exercise. For your protection, we will only respond to verifiable requests. We will use commercially reasonable efforts to comply with your request. In certain circumstances, we may not be able to fulfill your request if we believe such request would violate any law or legal requirement or otherwise cause the information to be incorrect. Additionally, we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to your request. You have the right not to be discriminated against if you exercise any of your rights under applicable data protection laws.

INFORMATION ABOUT CHILDREN

Our websites are not intended for or targeted at children under the age of 18, and we do not knowingly or intentionally collect information about children under 18. If you believe that we have collected information about a child under the age of 18, please contact us at contact@ukezo.com so that we may delete the information.

CHANGES TO THIS PRIVACY NOTICE

We may update our Privacy Notice from time to time. We will notify you of any changes by posting the new Privacy Notice on this page, by email and/or by posting a prominent notice on our site prior to the change(s) becoming effective. Changes to this Privacy Notice are effective when they are posted on this page. You are advised to review this Privacy Notice periodically for any changes. and your continued use of the websites and/or continued provision of your information to us will be subject to the terms of the then current Privacy Notice.

UNSUBSCRIBE

You may unsubscribe from our marketing communications by clicking on the “unsubscribe” link located on the bottom of our emails, or by sending us an email at contact@ukezo.com.

CONTACT US

If you have any questions about this Privacy Notice, or our treatment of the information you provide us, please contact us:

By email: contact@ukezo.com

By visiting this page on our website: ukezo.com/contact